Australian Counselling Association

The Australian Counselling Association (ACA) are Australia's largest single registration body for Counsellors and Psychotherapists. They serve in advocating and advancing the profession of counselling and psychotherapy.

ACA approached Greenhat to design and develop a management portal to streamline the management of their continually expanding membership base.

ACA used to have multiple online and offline disparate systems storing their business data with duplication and inconsistency. Greenhat developed a single portal to manage the data and workflows in one consistent location. The project involved importing the data from the various systems, cleansing it and combining it into a single comprehensive dataset free of duplication.

The previous systems have since been decommissioned and ACA have reported a major increase in staff efficiency due to the new portal.

The Greenhat team also worked with ACA to provide a new and up-to-date look and feel for the brand, starting with a website redesign that predominantly directed users towards finding a registered counsellor or accredited course and provided an online membership subscription process.